Then tonight I was gonna cook my dinner, I opened the freezer and reached for the top drawer. It wouldn't open, it was stuck. I strugled with it for 2 or 3 minutes, still no joy. So I pressed "emergency call" and asked for some help. He said "10 minutes, is that OK?", eventually arrived and tried to open it.
No joy, he struggled, got the big knife that I had tried, still no joy. About 7 minutes later he finally got it open and turned over the packet that was jamming it