So Timmy phoned them at 11am, they said they had ordered the spring and the wrong one had arrived, so he had to order the full expensive part (that we had been waiting for a week to avoid) and hopefully will be in touch tomorrow. So instead of heading off to Headway in Swansea we are heading to Aqua Fit @ gym, luckily Timmy had brought trunx just in case, then shower @ pool